Effective Date: 12 June, 2025

Sky Bridge Advisory (“we,” “our,” or “the Firm”) provides the following refund and reimbursement policy, applicable to all institutional consulting engagements, financial transactions, and service commitments.

Refund Eligibility

A refund may be considered in the following scenarios:

• Duplicate or excess payment
• Engagement termination before the commencement of advisory services
• Billing errors or confirmed accounting discrepancies

All refund requests must be submitted in writing within 15 calendar days of the payment date.

Refunds are not applicable once any diagnostic, research, or consulting activity has begun, whether in part or in full.

Engagement Cancellation Terms

• Clients wishing to terminate a confirmed engagement prior to commencement must do so in writing.
• If the cancellation is received at least 10 business days before the scheduled advisory start date, the client may receive a partial refund minus a 10% administrative fee.
• Cancellations received within 9 business days of the scheduled start date are non-refundable.

Credit Notes

• In cases where refunds are not approved, clients may be offered a credit note to be used against future engagements within 12 months of issuance.
• Credit notes are non-transferable and subject to verification upon redemption.
• Sky Bridge Advisory reserves the right to refuse redemption if the client has an overdue balance or unresolved compliance issue.

Processing Timeline

• Approved refunds will be processed within 15 business days from the date of approval.
• Refunds will be made via the original method of payment unless otherwise agreed.
• Any transfer fees or intermediary charges will be deducted from the final refunded amount.

Exceptions and Discretion

• Sky Bridge Advisory reserves the right to deny a refund request if it is inconsistent with this policy or if misuse or breach of terms is detected.
• Discretionary exceptions may be considered under special circumstances, pending senior partner review.

Contact for Refund Requests

All refund inquiries and written requests should be addressed to:

Finance Department
Sky Bridge Advisory
Gate Village 7, DIFC, Dubai, UAE
Email: [email protected]
Phone: +971-4-222-5678

Version: 1.0
Last Revised: [Insert Date]